Frequently Asked Questions

Our minimum order is 100 tubes for custom lip balm and 50 units for hand sanitizer. This ensures we can provide you with high-quality custom products at competitive prices. For questions about minimum orders, contact us at sales@lipbalmexpress.com or call 1-866-214-9978.

Pricing varies based on quantity ordered. Check our Pricing Table below for detailed pricing tiers and shipping costs. The more you order, the lower the per-unit cost. For exact pricing on your specific customization needs, contact us at sales@lipbalmexpress.com or call 1-866-214-9978.

You can place a re-order by referencing your label design. Just type the first line of the text from your previous label into the text section of the online order form or in the returning customer section. You can use this link to place your re-order: Lip Balm Express Re-order.

You can place an order online through our website at Lip Balm Express Shop or by calling our toll-free number at 1-866-214-9978. Browse our products, add your desired items to the cart, and proceed to checkout.

Most orders ship in one business day, but allow up to three. Rush order? Note it on your order form or call 866-214-9978 and we'll expedite it. You'll get a tracking number when it ships.

Yes! We offer free shipping on orders over 600 lip balms. For smaller orders, see our Complete Pricing & Shipping Table below for exact rates. Check our website for current shipping promotions and special offers!

Once your order ships, you'll receive an email with a tracking number and link. Tracking information typically updates within 24 hours of shipment.

Our lip balms contain: Natural Sunflower Butter, Beeswax Pastilles, Aloe, Vitamin E, and Natural Aromatic Flavors. Net Wt. 0.14 oz (4 grams). All products are manufactured by Lip Balm Express, LLC in Mentor, OH and proudly made in the USA.

Yes! Download our Label Template which shows the exact design area (1.7″ × 1.7″) and specifications. We also offer FREE label design assistance on all orders — just send us your ideas and we'll create it for you, or try our Label Design Wizard.

We offer 15 cap colors: White, Black, Gold, Silver, Red, Royal Blue, Baby Blue, Baby Pink, Hot Pink, Green, Lime Green, Yellow, Brown, Purple, and Orange. Choose the cap color that best matches your brand or event!

The total label is 1.75″ width by 2.0″ length. The print area for your custom design is 1.7″ × 1.7″ as the bottom is reserved for the ingredients.

Each lip balm tube contains 0.14 oz (4 grams) of product. This is the standard size lip balm tube.

We always have mint, vanilla, grape, and plain (no flavor) available. We also feature a special Flavor of the Month — check out our current featured flavor!

Yes! You can split an order into two flavors per 100 lip balms ordered. To add a second flavor, leave a note on the order form. Example: 100 lip balms — 50 mint gold cap and 50 vanilla black cap.

Yes! You can split your order into two cap colors per 100 tubes ordered. Just leave a note on the order form specifying which cap colors you want and the quantities.

Yes! We specialize in custom lip balms for weddings, corporate events, parties, and promotional purposes. You can add your own logo, text, or design to our labels — and we offer free label design on all orders! Our products are proudly made in the USA. Contact our custom orders team at sales@lipbalmexpress.com for pricing and design assistance.

Yes! We specialize in bulk orders and offer competitive pricing based on quantity. The more you order, the better the per-unit price. Contact our sales team at sales@lipbalmexpress.com or call 1-866-214-9978 for a custom quote on large orders. See our Wholesale page for unlabeled bulk tubes.

Our minimum order for custom labeled lip balms is 100 tubes. For hand sanitizer products, the minimum is 50 units. We offer free label design on all orders, and all products are proudly made in the USA!

No! There is no setup fee. We offer FREE label design on all orders with no hidden charges.

Yes! You can request changes to your order. There is no fee to make changes.

Yes! We send you a label proof before shipping for you to approve. We do not ship until you approve the design, ensuring you're completely satisfied with your custom lip balms.

Our lip balms have a shelf life of 1 year when stored properly in a cool, dry place. We use only natural ingredients and do not use petroleum-based preservatives, which means you get a pure, natural product! Each product has an expiration date printed on the label. If your lip balm changes color, smell, or texture, it's best to replace it.

Store lip balms in a cool, dry place away from direct sunlight and heat. Avoid leaving them in hot cars or near heat sources, as they may melt. If your lip balm does melt, let it cool and solidify completely before use — the formula will still be effective!

We're here to help! Email us at sales@lipbalmexpress.com, call us toll-free at 1-866-214-9978, or use the contact form on our website. Our customer service team is ready to assist you with any questions about custom lip balms, bulk orders, or general inquiries.

We want you to love your lip balms! If you're not satisfied, you can return unopened products within 30 days of purchase for a full refund. If you received a damaged or defective product, we'll replace it or refund you even if it's been opened. Contact our customer service team to initiate a return.

Once we receive your return, refunds are processed within 3-5 business days. The refund will be issued to your original payment method. Depending on your bank or credit card company, it may take an additional 5-7 business days for the refund to appear in your account.

Most orders ship the day after your label is approved. Need it faster? Call or email us — almost all rush orders ship the same day the label is approved.

Yes — 2-day express, and even overnight if you truly need it (overnight is expensive). Call or email and we will make your date work.

Yes — USA-made unlabeled tubes from 2,500 pieces at $0.54 each, with bigger discounts at 5,000, 10,000 and 25,000. See Bulk Unlabeled Lip Balm.

Absolutely — most customers do. Send PDF, AI, EPS, SVG or a good image with your order or through the contact page, and we email a free proof before anything prints.

Credit card or check. Orders ship after payment is received. Need an invoice first? Call us at 1 (866) 214-9978 and we will set it up.

Yes, we ship to Canada and internationally. Shipping cost depends on the destination — call or email for a quote.

Yes — custom-labeled spray hand sanitizer, made in the same Ohio facility. See Hand Sanitizer.

Yes. The smoothest way is to call or email us with your exemption certificate before ordering and we will set your order up correctly.

A rotating special flavor offered alongside our standard lineup. This month it's Kiwi-Watermelon — pick it in the label designer or on the order form.